Maintaining strong relationships with our clients is fundamental to Springbrook's success. Without the support and recommendations from our clients Springbrook would not be where we are today.
Read for yourself some of the recent feedback we have received from current clients.
The City is very excited about the Web Payments enhancements that we can offer our customers!
Tina Wetherford, Finance and Administration Manager
City of Gainesville, Georgia
We contacted many organizations using Springbrook, in and out of state, and found both old and new users are deeply satisfied with the software's functionality and the support the company provides.
John Snyder, Finance Director
City of Astoria, Oregon
The Village of Elmwood Park (Illinois) switched to Springbrook about eight years ago. We interviewed three other software providers at the time and chose Springbrook. The reason we chose Springbrook over any other provider was because the software modules are very user friendly and the support is tremendous. It is nice to know that when you call for assistance you know you will be dealing with someone that understands and is familiar with the particular module in question. Another plus is that Springbrook is constantly working on enhancements to make their software state of the art. They always listen to customer needs and suggestions for enhancements.
John Lannefeld, Finance Director
Village of Elmwood Park, Illinois
I spoke to four people today regarding Springbrook's online Web Payments service. The comments have been extremely positive. Some of the responses have been: 'exceptionally easy,' 'straightforward,' 'very happy' and 'works great.' This is really good news. Thanks for all of your hard work.
Owen A. Snyder, Finance Director, CPA
Borough of Carlisle, Pennsylvania
This conference (the Annual Springbrook Client Conference) is the one I look forward to every year. The Springbrook staff is excellent and everyone works hard to help find solutions for the attendees to take back to the office.
Linda Gratzer, Payroll and Benefits Administrator
City of Gig Harbor, Washington
I am a first-time attendee at the conference and my experience has been terrific! I really enjoy the positive attitudes and warm smiles of the Springbrook staff. The classes have been very informative and the guest speaker was wonderful.
Jessica Terra, Utility Billing Clerk
City of Reedsport, Oregon
I enjoyed all of the Version 7 classes. I'm glad to see them. It's nice to see that client suggestions are showing up in new releases! Keep up the good work!
Joan Isaacs, Personnel Officer
Pulaski County Fiscal Court, Kentucky
I would like to pass along a compliment to your support department. They have been so helpful and gone beyond the call of duty to assist. They always have a positive can-do attitude. Here is a gold star to Support!
Carol Grey, Finance Director
City of Monroe, Washington
You guys have a great product, so I'm not surprised [responding to news of a prospective client selecting Springbrook]. Congratulations!
Tyler Winningham, Finance Director
City of Maumelle, Arkansas
Springbrook has an excellent reputation with other agencies in the area. We're excited to join the Springbrook family of satisfied customers.
Brenda Burks, Office Manager for Winston Dillard
Fire District, Oregon
Springbrook stood out clearly as the choice for the City." Not only did the City contact client references, but they also visited current Springbrook clients, toured Springbrook's headquarters in Portland, Oregon and attended Springbrook's annual Client Conference in May 2009. We contacted the references listed in the RFP and went a layer deeper to talk to our counter parts in those organizations. For instance, if the IT Director was listed as the reference, our Finance Director also talked to their Finance Director. The Springbrook customers had positive answers and did not hesitate to give them. Springbrook wants to be a partner with the City – not just a software provider.
Karen Kindle, Finance Director
City of Prairie Village, Kansas
Springbrook's free and inexpensive online training sessions are a fantastic idea. We are all cutting and trimming our budgets and one of the most common places to cut is training and travel. Leave it to you guys at Springbrook to offer a program that still provides us valuable training, but allows us to do it from our desks. Thank you! A GREAT idea.
Dale Tooker, Manager
Clifton Water District, Colorado
You are all awesome! Best support I have ever worked with!
Jack Turner, Financial Systems Analyst
City of Jonesboro, Arkansas
Thank you for the many years of solid support Columbia County experienced from Springbrook during my tenure. The finance staff looks forward to having the latest and greatest Springbrook software installed soon. Thank you all for a wonderful run at keeping the County's finances in good order. Thanks again for all the great support we receive from you.
Ruth Baker, Retired Treasurer/Finance Director
Columbia County, Oregon
Just wanted to drop a note to say how much I have enjoyed Springbrook's software. You guys are the best! The organization is really enjoying the benefits of the software. We have a lot of positive feedback on the ease of using the software from a lot of departments. Thanks.
Richard E. Beltran, Assistant Finance Director
City of Montclair, California
Thank you for your hospitality during our visit to Portland! Your entire company philosophy reflects your motto: Relationships Beyond Software. Your employees speak volumes for what your organization is all about. They are honest, straightforward, and truly believe in the product you offer.
Software is software, but believing in a company is very important to us. Thanks again for making us feel welcome.
Gail Bare, Finance Director
Scott Kachel, IT Manager
Borough of Ephrata, Pennsylvania
I really cannot say enough great things about the support team. Regardless of whom I (or my staff) have called the support folks have been quick to respond. The support staff is knowledgeable of the product and its usage by clients. The support team gets back to us quickly with the answers or work-order status. They have been great in understanding when there really a problem that inhibits the production system from functioning as it should and getting a work order escalated. Oh did I forget to add the great follow-through and follow-up with the client.
That level of service has been invaluable to our success in being part of the first adopters of the version 7.07 and soon 7.08.
Rhetta Hogan, Finance Director
City of Yreka, California
We definitely made the right decision in our choice of Springbrook over other vendors.
Harold Miller, Purchasing Manager
City of Arcata, California
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