Partnerships

“Your entire company philosophy reflects your motto: Relationships Beyond Software.

Your employees speak volumes for what your organization is all about. They are honest, straightforward, and truly believe in the product you offer.”

Gail Bare,
Finance Director,
Borough of Ephrata, Pennsylvania

Our Top Priority

Creating lifetime relationships with each client is Springbrook’s top priority. Springbrook is proud to have maintained a relationship with its very first client, the City of Newberg, Oregon, for the past 25 years.

Springbrook Annual Client Conference

“The conference is the one I look forward to every year. The Springbrook staff is excellent and everyone works hard to help find solutions for the attendees to take back to the office.”

Linda Gratzer,
Payroll and Benefits Administrator,
City of Gig Harbor, Washington

Relationships Beyond Software

Our mission is to provide fund accounting and utility billing software uniquely suited to local governments. Springbrook is a responsive and principled company renowned for exemplary services and industry expertise. We build a family of employees and clients through personal communication and collaboration, allowing us to grow and succeed together.

Privately Held

In a time when large conglomerates grow primarily by acquiring smaller software companies, Springbrook’s annual growth is due to the enhancement and expansion of our product line and the continued positive feedback from satisfied customers who recommend our software to potential clients. Springbrook’s clear technology path and defined target market contribute to its growth year after year.

Being privately held also means that the company is
solely responsible to clients, not shareholders.

The accessibility of the company’s top management to clients illustrates Springbrook’s commitment of creating relationships that go beyond software.

Value in Partnership

At Springbrook, we recognize purchasing a software solution takes a tremendous amount of energy, time and resources. We believe our clients should only go through this process once. Focusing on long-term partnerships with each client is our top priority. This practice dedicates Springbrook to ensuring our clients receive the very best products and services available, beginning with the initial procurement and extending into the future.

Creating lifetime relationships with each client is Springbrook’s top priority. Springbrook is proud to have maintained a relationship with its very first client the City of Newberg, Oregon for the past 25 years.

Come Visit Our Springbrook Office

At Springbrook we believe a strong corporate culture is critical to a successful company and satisfied customers. We enjoy hosting current and prospective clients at our Portland, Oregon headquarters in the US. Bank Corp Tower and we promise not to disappoint with our famous company kitchen.

Click here to read the Oregonian Article, Building Teamwork,
Recipe by Recipe

Also while you are in the office we invite you to discuss our support policies with the Vice President of Client Services, Janet Peterson and meet the support staff. Or step out onto the floor and ask a programmer about the features you can expect in the next release.

Over 98% of prospective clients that visit our corporate
offices choose Springbrook. We think you will too.

Springbrook’s Annual Client Conference

As technology evolves and business practices demand more efficiency, Springbrook continues to adapt to meet the unique needs of local government, utilities and special districts. Springbrook’s annual Client Conference provides clients with relevant information in a dynamic, interactive setting, making it a valuable learning experience.

Springbrook offers many incentives for clients to attend the annual conference such as opportunities to become a client guest speaker, CPE credits, one-on-one time with Springbrook staff, optional activities, communication and motivational workshops, scholarships, an exhibitor showcase, and roundtable discussions. All class and roundtable discussion subjects are derived directly from client suggestions compiled from the annual conference class survey and conference evaluation forms, making the conference a truly client-centered event.

Client Appreciation Reward Program

The Springbrook Client Appreciation Rewards Program is designed to give our thanks to clients for their support in creating opportunities for us to build relationships with new organizations. Participating clients can earn rewards in Springbrook Dollars which can be applied to products and services, and fun gifts like catering and Springbrook promotional items. In an economy like today, Springbrook is pleased to offer clients an additional cost-saving solution. This program will enable current Springbrook clients to earn points based on the type of assistance provided, and to redeem those points for rewards.

Some of the rewards available through the Client Appreciation

Rewards Program:

Complimentary registration to the annual Client Conference.
Can be applied to an organization's annual maintenance costs.
Catering for you and your co-workers.
Springbrook promotional items.

Regional User Groups

Fostering relationships between our clients is what drives Springbrook’s Regional User Group program. In a world that relies on telecommunication to survive, we encourage clients to interact face-to-face to thrive. Regional User Groups are set up throughout the country and are managed by client elected leaders. We provide a forum for Springbrook users to exchange software tips and tricks, discuss ways to utilize the software and spur communication among neighboring organizations. Communication among regional user group members is not just limited to meetings as users build contacts and continue to network long after meetings are adjourned. To provide support, Springbrook assists regional coordinators with forming groups and planning meetings.